Author: Lesley Webb

Magna Support

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In view of the recent problems with Magna properties, we felt it might be useful to post how to get help, or report a problem to  Magna.

Below are the ways Magna customers can contact Magna to report repairs or other issues or to ask questions about expected repairs.

  1. You can phone 0800 358 6025
  2. Live chat is available on their website https://www.magna.org.uk/help-centre, this will give you direct access to the Customer Care Team, with the same support you get via a telephone call without the wait times.
  3. You can also report a repair, damp or mould at magna.org.uk/contact-us/complaints

IMPORTANT If you report a problem or have a complaint always keep a record.

For example:

  1. Emails or letters you send or receive with dates.
  2. Dates and description of any phone calls you have made. keep a record of what is said and who you spoke to.
  3. Complaint or case reference numbers.
  4. A note of any missed appointments or call backs.
The council or housing association response

They must write in clear plain language and give:

  1. A decision and reasons
  2. Details of any offer to put things right or actions they will take
  3. Information on how to take your complaint to the next stage if you are not happy. All organisations must have a customer complaints procedure which you should use if you are unhappy with their initial response.
If you need to take the complaint further:

Go to https://england.shelter.org.uk/ and use the search box to find “Complain about a council or housing association” for advice.

If you need any further help, please contact the Timberscombe Good Neighbours Team on 07391870332

Temporary Road Closure:  – Bemberry Bank, Timberscombe

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Message from Wessex Water

This opening stage of the scheduled work has progressed well and we are now in a position to start the next section on time.  

The next stage 

Two-way traffic lights will be in place on the A396 Timberscombe bypass between Monday 12 February and Monday 11 March.  

Bemberry Bank will be closed to through traffic between Monday 12 February and Monday 18 March.  

Access will be maintained for residents, businesses and the school and our on-site team will work with local customers with regard to any specific access requirements.  

There may be some noise disruption while this work is carried, but every effort will be made to keep this to a minimum.  

Water supply services can be used as normal unless we advise otherwise.  

Police Notice

Published on by Lesley WebbLeave a comment
Recently a resident in Somerset took a phone call from a man pretending to be a Detective Constable who falsely claimed their debit card was being used by someone else. He said they would hear a bleep and then should dial 999 – in reality the fraudster would hold open the phone line and would not be connected to police but instead would still be talking again with the fraudster or one of their accomplices.

Fortunately, they realised it was a scam and told the fraudster they would hang up and go to a local police station to report it – which we are grateful they did.

However, we are aware of other incidents recently in which people have received similar calls including from fraudsters claiming to work for the ‘Fraud Department’.

Earlier this month another Somerset resident was encouraged to check the legitimacy of an officer by calling 999 – again the phone line was held open, so they remained on the call with the fraudster and did not come through to our control room like they thought.

The victim was encouraged to withdraw thousands of pounds in cash from the bank to supposedly assist with a criminal investigation and was later asked to hand it to a courier who would take the bank notes away for analysis, after giving a pre-agreed password.

The courier attended the residents address in an estate car promising the money back within a few days, but when that date passed it became clear it had been a scam and reported what had happened.

What you should know:

“No police officer will ever ask you to hand over money, sensitive banking information or valuables to help with any criminal investigation.”

That is the message we want people to share with friends and family following several reports recently of fraudsters pretending to be police officers phoning potential victims.

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