Following our earlier letters to you regarding Wessex Water’s plans to replace the deteriorating water main network throughout the village of Timberscombe in 2024, I am writing to update you on the progress of the project and confirm the details of the next stage of the work.  

As you may recall, we are installing new water mains throughout the village, an investment of nearly £850,000 to replace existing pipes that have suffered a significant number of bursts and causing inconvenience and disruption to customers in the area.  

The eight-month scheme to install new plastic pipes will ensure you have improved water quality and a more reliable source for years to come.  

Starting in mid-January, the opening three phases of the project have proceeded well, with work taking place on the A396 Timberscombe bypass, Vicarage Court, Bemberry Bank, The Glebe and Forge Cottages.  

The next phase  

There will be a road closure to through traffic at Jubilee Terrace and Church Street between Monday 22 April and Monday 27 May 2024.

Access will be maintained for residents and businesses. Please speak to our on-site team with any specific access requirements.  There may be some noise disruption while this work is carried, but every effort will be made to keep this to a minimum.   You can continue to use your water supply services as normal unless we tell you otherwise.  

What should you do?  

You don’t need to do anything. If you have any further questions about our work, please call 0345 600 4 600 or visit wessexwater.co.uk/contact-us       

If you are a business or other non-household property you will need to contact your water retailer with any enquiries. You can find their contact details on your most recent water bill.     

Need some extra support?    

We know that some customers need extra help due to age, ill health, a disability, mental illness or additional needs. This may include easy access to water during a leak or outage, help reading your meter, or setting up a password for when we visit. You can register for Priority Services on our website at wessexwater.co.uk/priorityservices or call us on 0345 600 4 600.   

We apologise for any inconvenience caused.  

Yours faithfully     

Egidijus Mockevicius   

Wessex Water