Advice from the National Grid.

With named storms passing through more regularly, it’s good to be prepared for potential power cuts. Whatever the conditions, National Grid is here to keep the lights on and support you 24/7.

Switched on advice 

Visit the Switched On Hub and you’ll find lots of useful help and information about what to do if the power goes down. Plus safety advice should you come across fallen power lines, or if your home is flooded.

Our Switched On Hub also provides information on:

Fuel poverty support
• Our guarantees to you
How to contact us

Sometimes we may need to visit customers. Our Arrangements for Access to Premises statement explains what you can expect from us when that happens.

Switch on to the Priority Services Register

If you are elderly, have a disability, are chronically ill or rely on electricity to power medical equipment, you’re eligible to receive extra support during a power cut by joining our Priority Services Register.

It’s free to join, simply call us on 0800 096 3080. You can learn more about the PSR in this Special Services Statement.

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