Join the Priority Services Register
Joining their Priority Services Register means you’ll be able to get a range of extra help when you need it. This could be all the time, or for a short period due to something that’s happened in your life.
Some of the help you can get includes:
- priority support in an emergency
- wherever possible, advanced notice of scheduled power cuts
- the ability to nominate someone to receive communications and bills from your supplier, for example a family member, carer or someone you trust
- the chance to move your prepayment meter if you can’t safely get to it to top up
- account info and bills in large print or braille
Who can join
You can ask to join your supplier or network operator’s Priority Services Register if you:
- have reached state pension age
- are pregnant, or have young children
- struggle with speaking or reading English
You can also join if you’re living with a disability or a long-term medical condition, including:
- mental health conditions
- conditions affecting your sight, hearing or sense of smell
- conditions that mean you need to use medical equipment that requires a power supply
Help is also available if your circumstances have recently changed, for example if you:
- are recovering from an injury, or need support after a stay in hospital
- have been bereaved
- have lost your job
How to join
Sign up for the register at:
Timberscombe 